WHAT MAKES A GREAT RETAIL MANAGER?
It’s no coincidence that your best managers have winning personalities.
These behaviors make them naturally suited for the job, and allow them to thrive in the retail environment.
- See who does it best to figure out what to look for.
- Here are the 8 most important traits.
DECISIVE JUDGMENT
Accurate analyzing the cost of various options before making a decision comes naturally to them.
Managers use facts and figures to make smart decisions that keep customers happy and keep stores profitable.
DRIVING FOR RESULTS
Great managers know how to align their teams around common goals, which in retail, are usually sales-related.
They constantly seek to improve and meet new standards, and they won’t rest until they exceed expectations.
CUSTOMER FOCUS
While good managers know customers are important, great managers actively seek out new ways to delight their customers and enhance the in-store experience.
Great managers truly enjoy satisfying customers and take a service-oriented approach.
RESILIENCE
Whether they’re dealing with unpredictable customers or maintaining a steady work behavior despite an unsteady retail environment, great managers recover quickly from setbacks and are able to navigate daily challenges without feeling overwhelmed.
PERSUADING TO BUY
Persuading key people (especially customers) with their own interests in mind is second nature to great managers.
Whether interacting with customers, peers, or direct reports, great managers build support for their ideas by establishing credibility, speaking confidently, and solving problems.
MANAGING OTHERS
Managing others is where the majority of great managers spend their time.
They know how to get their team on board with corporate initiatives and sales goals, and they provide regular feedback, both positive and corrective.
MOTIVATING OTHERS
Great managers lead by example and use their positive energy to energize others.
They support and encourage their team and know how to keep people focused even when business is slow.
Great managers have a keen sense of how to motivate others in order to get the most out of the group.
NEGOTIATION
Negotiation isn’t about winning, it’s about creating the best possible outcome for both parties. Great managers are skilled at getting to ‘yes.’
They excel at finding common ground, have an understanding of buyer’s needs, and build strong relationships that lead to a mutual win.
With strength in these areas, managers will do more than operate a high-performing store.
They’ll maximize the potential of their teams and boost the bottom line for the company.
To learn how these traits link to performance on the job, turn your team’s personality profiles into valuable people analytics for hiring, developing, and promoting great retail managers!
